❓ Frequently Asked Questions
Answers to all your questions about 60bd
Bonuses, deposits, accounts, and support — whatever you want to know, find everything in 60bd's detailed FAQ section.
While using the 60bd platform, certain common questions often come to mind — how to get a bonus, what is the easiest way to deposit money, where to contact if there's an account issue. On this page we have organised answers to those questions under four main categories. Each answer is written in plain language so that any new or experienced player can quickly find the information they need.
Frequently Asked Questions
Bonuses & Offers
Open an account at 60bd for the first time and make a minimum deposit of ৳300 — a 150% welcome bonus will be added to your account automatically. The maximum bonus amount is ৳5,000. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus and your total balance will be ৳2,500. No separate code is needed — just make your first deposit correctly and that's all.
Yes, every bonus has a set expiry period. If the wagering requirement is not met within the specified time after receiving the welcome bonus, the bonus may be marked as expired. For details on the exact expiry period, check the Terms and Conditions page or ask directly in 60bd's live chat.
A wagering requirement is the condition you must meet — placing a certain amount in bets — before you can withdraw bonus funds. At 60bd, this condition is 10 times the bonus amount only — not the deposit. Example: if you receive a ৳1,500 bonus, you need to place a total of ৳15,000 in bets before you can withdraw winnings from the bonus. This is relatively low within the industry and player-friendly.
Generally, bets placed on slots, fishing games, bingo, and most casino games count towards the wagering requirement. However, the contribution may differ for certain specific games or categories. Check 60bd's Terms and Conditions page or ask the support team for the latest and accurate list.
No. The welcome bonus applies only once per player. Opening multiple accounts using the same device, IP address, or personal information is a direct violation of 60bd's policy. If detected, the account may be suspended and the bonus will be cancelled. Play honestly with a single account.
Customer Support
The 60bd customer service team provides full support in both Bengali and English. With Bangladeshi players in mind, native-language support is given the highest priority so there are no barriers to communication.
60bd's support is active seven days a week, 24 hours a day. Whether it's night or day, a holiday or a workday — you can get help via live chat or email at any time. So whenever you have a problem, don't delay — reach out.
To resolve your issue quickly, have the following information on hand when contacting support: your registered email or mobile number, a brief description of the problem, the name of the game or payment method where the issue occurred, and the transaction date and amount if applicable. Having this information will allow the support agent to assist you much faster.
60bd offers two support channels. The first is live chat — you can ask questions via instant chat from any page on the site. The second is email: [email protected] — send an email for more detailed issues or document-related matters. Both channels are monitored 24/7.
Member Account
After logging into your account, you can update your name, email, or mobile number from the Profile or Settings section. For security reasons, changing some information may require verification. If you have trouble, get direct assistance from 60bd's live chat.
To keep your 60bd account secure, choose a strong password of at least eight characters that includes a mix of uppercase and lowercase letters, numbers, and special symbols. Avoid easily guessable passwords (such as your date of birth or name) and never share it with anyone.
No, only one account per player is permitted. Creating multiple accounts goes against the platform's rules and can result in account suspension. If you cannot access your old account, contact support for help instead of opening a new account.
First make sure you have entered your email or mobile number and password correctly. Check whether Caps Lock is on. If you have forgotten your password, use the "Forgot password?" option on the login page. If the problem persists, contact 60bd's live chat — the support team will quickly help you recover your account.
Yes, you can log into 60bd from any device — smartphone, tablet, or computer. When logging in from a new device for the first time, a security verification may be requested. Having your registered email or mobile number on hand will make verification easier.
How to Deposit
The minimum deposit amount at 60bd is ৳300 — this applies equally to all methods. Whether you deposit via bKash, Nagad, Rocket, or Upay, amounts below ৳300 cannot be processed.
Log into your 60bd account, go to the Cashier or Deposit section, and select Nagad as the payment method. Enter the amount and send it to the displayed Nagad number using your Nagad app or by dialing *167#. Once the transaction is successful, your balance is generally updated within a few minutes.
60bd does not impose any deposit fees on its own. However, your mobile financial service — bKash, Nagad, Rocket, or Upay — may charge a small service fee according to their own transaction policy. Check the relevant provider's app or site for information on those charges.
If a deposit is delayed, there's no need to panic. First wait a few minutes, as minor network-related delays can occur occasionally. If it still hasn't arrived, contact 60bd live chat with the transaction reference number or a screenshot. The support team will verify and resolve the issue promptly.
The minimum withdrawal from 60bd is ৳1,000. Once a withdrawal request is approved, the funds generally arrive in your bKash, Nagad, Rocket, or Upay number within 15 minutes to 2 hours. During peak hours it may take slightly longer.
Still have questions?
If you can't find an answer here, 60bd's support team is always by your side — in Bengali, 24 hours a day, seven days a week.
Log in to 60bdLive Chat
Open live chat on the site for instant help — chat in Bengali.
Email Support
[email protected] — email us for detailed issues.